Privacy Policy

1. Introduction

We attach great importance to your privacy. This Privacy Policy explains what information we collect, how we use it, and the rights you have over that information when you use SoftNoise (hereinafter “this App”).

This policy applies only to this App, and not to other third-party services you may reach through links inside this App.

2. Information We Collect

To provide stable, high-quality white noise playback, we collect only the information described below, and we do not collect any personal identity information or sensitive information such as your name, phone number, location, or contacts:

2.1 Device and Technical Information

We automatically collect your device model, operating system version, and app version, used for troubleshooting, performance optimisation, and compatibility.

2.2 In-App Usage Data

We record your in-app actions, such as the audio you play and the items you favourite. Playback progress and favourites are stored only locally on your device and are never uploaded. Anonymous usage statistics (how often each feature is used, playback and usage duration, crashes and performance) are uploaded to our own statistics server and contain no information that can identify you personally. You can turn this off at any time under “My → Settings → Anonymous Usage Statistics”; collection stops immediately once disabled.

2.3 Third-Party SDKs

This App does not integrate third-party advertising SDKs, does not collect advertising identifiers such as IDFA, and does not track you across apps or websites. The usage statistics described above are produced by our own self-hosted service, which uses only an anonymous identifier generated locally on your device to distinguish devices, measure feature usage, and diagnose crashes and performance issues. It is never linked to your account or other personal information, and is never shared with any third party.

3. How We Use Information

The information we collect is used solely for the following purposes:

• To provide, maintain and optimise the core features of this App, keeping audio playback stable and the interface smooth.
• To analyse usage, identify and fix bugs, and improve the user experience.
• To comply with applicable laws and regulations, or to respond to lawful requests from judicial or regulatory authorities.

4. Sharing and Disclosure

We do not sell, rent, or otherwise share your personal information with third parties, except in the following circumstances:

• With your explicit consent.
• To comply with applicable laws, regulations, legal procedures, or mandatory government orders.
• To protect our legitimate rights, property or safety, or the legitimate rights and interests of other users.

5. Data Storage and Security

Storage location: Your playback progress and favourites are stored only locally on your device and are never uploaded to our servers. Anonymous usage statistics (anonymous device identifier plus feature usage) are stored in anonymised form on our own secure servers.

Security measures: We adopt industry-standard security technologies and practices to prevent loss, misuse or unauthorised access to information. However, no security measure is absolutely secure, and we cannot guarantee absolute security of information.

6. Your Rights

As a user, you have the following rights over your information:

• Access and correction: You can view your local data such as favourites on the “My” page of the App and modify or delete it at any time.
• Deletion: You can permanently delete all data stored on your device by uninstalling this App.
• Opt out: You can turn usage statistics off at any time under “My → Settings → Anonymous Usage Statistics”; once disabled, no statistics are collected. You may also disable certain app permissions (such as network access) in your device “Settings”, though this may affect some features.

7. Children's Privacy

This App is intended for users of all ages, but we do not knowingly collect any personal information from children under 13. If you are a guardian and believe we have inadvertently collected your child's information, please contact us immediately and we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy at any time in response to business development or changes in laws and regulations. The updated policy will be published in the App or through our official channels, and your continued use of the App constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact us:

Account deletion: You may submit a request to delete your account under “My → Account → Delete Account” in the App. Once verified, we will delete the account and all data associated with it. If your subscription is still active, please submit the request after it expires; lifetime members should contact us via the support email above.